GDPR Compliance
FamilyCareGuard is fully compliant with the General Data Protection Regulation (GDPR) and committed to protecting your privacy rights.
Your GDPR Rights
Right to Access
You have the right to request a copy of all personal data we hold about you.
Right to Rectification
You can request correction of inaccurate or incomplete personal data.
Right to Erasure
You can request deletion of your personal data under certain circumstances.
Right to Restrict Processing
You can request that we limit how we use your personal data.
Right to Data Portability
You can request your data in a structured, machine-readable format.
Right to Object
You can object to certain types of data processing.
How We Ensure GDPR Compliance
1. Lawful Basis for Processing
We process your personal data based on your consent and our legitimate interest in providing care coordination services. You can withdraw consent at any time.
2. Data Minimization
We only collect and process data that is necessary for providing our services. We use pseudonymization to minimize the amount of personally identifiable information stored.
3. Purpose Limitation
We only use your data for the purposes stated in our Privacy Policy. We do not use your data for purposes incompatible with the original purpose of collection.
4. Storage Limitation
We retain your data only for as long as necessary to provide our services or as required by law. You can request deletion of your data at any time.
5. Security Measures
We implement appropriate technical and organizational measures to protect your data, including encryption, access controls, and regular security audits.
6. Data Processing Agreements
All third-party service providers who process your data on our behalf are bound by strict data processing agreements that comply with GDPR requirements.
7. Data Breach Notification
In the unlikely event of a data breach that poses a risk to your rights and freedoms, we will notify you and the relevant supervisory authority within 72 hours as required by GDPR.
Exercising Your Rights
To exercise any of your GDPR rights, please contact us using one of the following methods:
Email Request
Send an email to privacy@familycareguard.app with:
- Your account email address
- The specific right you wish to exercise
- Any additional information needed to process your request
In-App Request
You can also exercise many of your rights directly through the FamilyCareGuard app settings, including data export and account deletion.
Response Time
We will respond to your request within 30 days as required by GDPR. For complex requests, we may extend this period by an additional 60 days, and we will inform you of any delay.
Data Protection Officer
For questions about data protection or to file a complaint, you can contact our Data Protection Officer:
Email: dpo@familycareguard.app
Address: [Your Company Address]
Right to Lodge a Complaint
If you believe we have not adequately addressed your privacy concerns, you have the right to lodge a complaint with your local data protection supervisory authority. For EU residents, you can find your supervisory authority at edpb.europa.eu.